On-time, every time- Gulf Air makes a mark in flight punctuality
September 16, 2012
Gulf Air, the national carrier of the Kingdom of Bahrain, has been ranked among top five airlines in the world and the only airline from the Middle East for best on-time punctuality of its flights in the last annual FlightStats On-time Performance Service Awards.
Gulf Air has also been ranked No. 1 full service airline in the Middle East for on time performance for three quarters in a row this year with its punctuality reaching 89.16% for July-Sept 12 quarter.
Gulf Air Chief Executive Officer, Samer Majali said “making it into the top five globally and number one position in the region is a true achievement and testament to the sustained efforts of the entire Gulf Air team both in the air and our partners on the ground BAS, to ensuring the best possible flight experience and operational excellence to our passengers.”
“On-time performance is integral to our success and to ensuring a positive experience for all our passengers – a reflection of Gulf Air’s commitment to meet and surpass customer expectations. The past year saw our average On Time Performance at 75%, well above the industry standard, with our under-15 minute On Time Performance at 88%. We see this as a marker of our continued achievements and positive differentiation within the industry,” he added.
Commenting on this occasion, BAS CEO George Saounatsos stated “We strive to deliver consistent, high quality, safe and on-time services to all our customer airlines to help them achieve superior customer experience. I would like to take this opportunity to sincerely congratulate our national carrier Gulf Air on this remarkable achievement, which is a tribute to the commitment and hard work of all BAS operational staff. We look forward to continue supporting Gulf Air maintain this excellent record and deliver a congenial traveling experience to all passengers."
FlightStats, the industry leader in flight information services, holds the OPS Awards in recognition of airlines that deliver the highest percentage of flights to their arrival gates within 15 minutes of the scheduled arrival time. The annual FlightStats Awards are well respected among the aviation industry as recognition of airlines’ operational strength, tracking on-time performance since 2004, of over 150,000 flights per day (nearly 80% of all scheduled passenger flights globally).