Traffic Performance Improvement and New Airside Operations Centre
June 14, 2012
Our Traffic Division is well into its “process re-engineering” and performance improvement program launched in the beginning of the year as part of our Corporate objectives for streamlining and optimizing the way we operate. Being an integral element of this, a new Airside Operations Centre (AOC) was established as a first step towards an integrated operations control concept to achieve better coordination, communication and response in day-to-day operations offering better quality of services.
This also brings along many changes in our internal processes, like the new staff allocation procedure for ramp control team members , replacing the old pen & paper based procedure, direct and efficient interaction between all key functions, an internet-based radar image for easy monitoring of the flight activity within the TMA, a centralized vehicle key control procedure, a co-located office for the Ramp Duty Officer and much more. The Centre will be equipped in the coming months with a state-of-the-art Resource Management System (RMS) for the effective monitoring and allocation of all resources. This is a significant advancement in operations as for the first time we will have the ability to control, coordinate and communicate all airside activities from a single location where decision making and response will become more efficient, faster and precise.