MISSION (Our purpose as a company)
Offer safe and world class quality ground handling services to our customer airlines and provide an exemplary travelling experience to our passengers.
VISION (Framework for our Roadmap)
Investing in our human capital and cultivating an environment of team work, trust and fairness, establish a performance-based benchmark organization offering competitive, value added products and services to all our customers driven by passion for excellence.
Continuously strive to:
- Maintain the highest level of safety & security standards through the effective implementation of a Safety Management System across all functional departments
- Streamline our operational processes, procedures, communication and co-ordination to minimize the risk of faults and optimize the use of our human capital and available resources.
- Provide supreme Level of Service (LoS) to airlines and a congenial traveling experience to our passengers based on customer-centric culture and a high, consistent and sustainable quality in all products and services at competitive prices.
- Ensure an objective and impartial selection process of qualified candidates and the provision of adequate and effective continuous training throughout their career to exercise their duties successfully under all anticipated conditions and contingencies.
- Promote an invigorating and rewarding work environment founded on a just culture, equitable treatment, ethics, accountability and competence.
- Achieve effective control, transparency and speed in all our internal administrative processes as to promote professional excellence and expedite the customer.
- Anticipate and respond to a rapidly changing business environment and identify new viable business opportunities within the framework of our core competencies or in other diversified areas as to mitigate commercial risks associated with aviation business seasonality and periodical downturns.